ServiceNow Data Source

This data source allows integration with ServiceNow in order to import insights to Txture. This documentation is based on the default configuration of a new ServiceNow instance with version Utah.

Connection configuration

The configuration requires the following parameters:

• Server address - The URL of your ServiceNow instance
• Username - Your ServiceNow username
• Password - Your ServiceNow password

User and permission configuration in ServiceNow

Basically every user can be used for connecting to a ServiceNow instance, however it is recommended to create a dedicated user that has only the required roles assigned to satisfy the requirements for the data import to Txture.

Permissions for link importers

The link importer imports all possible types given the cmdb_read role.

Permissions for asset importers

For the following types, the cmdb_read role is sufficient:

• Application
• Business Application
• Cluster
• Cluster Node
• Data Center
• Database
• Disk
• Server Virtual
• Server Physical

For the following types, the itil role is required:

• Application Service

Note: In the module details for "Application Service" within the ServiceNow instance, the suggested role for accessing this type is app_service_admin which also contains the itil role. The extended permissions from app_service_admin are not required.

Importable types

Using the auto-configured option to set up ServiceNow importers creates a number of asset importers and a single link importer.

Asset types

Type in ServiceNow	Default Mapping to Txture Asset Type
Application	Technical Component
Application Service	Application Instance
Business Application	Business Application
Cluster	Compute Cluster
Cluster Node	Physical Server
Data Center	Location
Database	Database
Database Instance	Database
Disk	Storage
Server Physical	Physical Server
Server Virtual	Virtual Server
Service	not mapped by default
User	Stakeholder

Link types

The auto-configured link importer infers the link types from the auto-configured asset importers. A manual configuration of link importers is currently not supported.

Using Dynamic Columns

With Dynamic Columns the name of the dependency in ServiceNow can be converted to the according link type name in Txture.

Creating importers

After configuring the data source, you can create auto-configured importers to bring data from ServiceNow into Txture.