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IBM Txture Product Support

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We are happy to announce that Txture is now an IBM company! Learn more in the official announcement from IBM Newsroom.

Support for Txture Clients​

Txture licenses come with support using our Ticket System.

Support for IBM Employees​

Support requests for IBM Employees are now handled via the IBM Support portal.

To open a support case, please select the following values under Product information in the IBM Support portal:

  • Product Manufacturer: IBM
  • Product: Consulting Advantage
  • Consulting Offering Portfolio: Hybrid Cloud & Data
  • Hybrid Cloud & Data: Assets & Assistant Packs → IBM Txture Application Modernization
  • Customer or Account Name: The customer for which the Txture instance was created
  • IBM Consulting Advantage Team Name: Your team name

Support Case Guidelines​

Severity and Account Information​

Please indicate the severity level according to the definitions provided on the support page.
Our team will respond to all inquiries and cases in a timely manner.

Support Case Description​

When submitting a case, please describe:

  • What you were trying to do with Txture
  • The module, section, or process where the issue occurred
  • A clear explanation of the problem

For bug reports, please include:

  • Screenshots
  • A detailed description of the steps leading to the issue
  • The Txture version you are using
  • Log files (optional)