ServiceNow Importer
This documentation is based on the default configuration of a new ServiceNow instance with version Utah. For information about how to configure the ServiceNow data source, please have a look at the ServiceNow data source documentation.
Auto-configured ServiceNow Importers
Using the auto-configured option to set up ServiceNow importers creates a number of asset importers and a single link importer. Auto-configured asset importers allow to import the following asset and link types:
Importable Asset Types
| Type in ServiceNow | Default Mapping to Txture Asset Type |
|---|---|
| Application | Technical Component |
| Application Service | Application |
| Business Application | not mapped by default |
| Cluster | Compute Cluster |
| Cluster Node | Physical Server |
| Data Center | Location |
| Database | Database |
| Database Instance | Database |
| Disk | Storage |
| Server Physical | Physical Server |
| Server Virtual | Virtual Server |
| Service | not mapped by default |
| User | Stakeholder |
Importable Link Types
The auto-configured link importer inferres the link types from the auto-configured asset importers. A manual configuration of link importers is currently not supported.
User & Permission Configuration in ServiceNow
Basically every user can be used for connecting to a ServiceNow instance, however it is recommended to create a dedicated user that has only the required roles assigned to satisfy the requirements for the data import to Txture.
Permissions for Link Importers
The link importer imports all possible types given the cmdb_read role.
With Dynamic Columns the name of the dependency in ServiceNow can be converted to the according link type name in Txture.
Permissions for Asset Importers
For the following types, the cmdb_read role is sufficient:
- Application
- Business Application
- Cluster
- Cluster Node
- Data Center
- Database
- Disk
- Server Virtual
- Server Physical
For the following types, the itil role is required:
- Application Service
Note: In the module details for "Application Service" within the ServiceNow instance, the suggested role for accessing this type is app_service_admin which also contains the itil role. The extended permissions from app_service_admin are not required.